Client Feedback Form

This feedback form has been created to ensure Wrybill Birding Tours, NZ provides the best service to our birding clients. We would very much appreciate your input in helping us to carry this out. Information contained in the returned form will not be used in any way, other than to help us better serve our clients.

Thank you for choosing Wrybill Birding Tours, NZ and for completing this form.

All questions marked * must be answered in order for the form to be submitted.

*Name

*Email Address

*How did you find out about Wrybill Birding Tours, NZ? (Possible to select multiple if that applies) *How did you find out about Wrybill Birding Tours, NZ? (Possible to select multiple if that applies) Friend who has travelled with us before (first-hand recommendation) Recommendation from a friend of a friend (second-hand recommendation) Web search Link from a website - please name below Advertisement in a magazine - please name below Other - please outline below

Comment

*Response to your initial enquiry was... *Response to your initial enquiry was... Fast OK Too slow

*Responses and communications contained the relevant information requested, and information documents supplied were clear and helpful? *Responses and communications contained the relevant information requested, and information documents supplied were clear and helpful? Yes No

Comment

*Responses gave the impression of a professional business? *Responses gave the impression of a professional business? Yes No

Comment

*Did you visit our website? *Did you visit our website? Yes No

*Did the design layout appeal to you? *Did the design layout appeal to you? Yes No

*Were you able to find the information you needed easily? *Were you able to find the information you needed easily? Yes No

*Do you have any suggestions for improvement? *Do you have any suggestions for improvement? Yes No

*Please tell us your suggestions...

*Guides were punctual and professional at all times? *Guides were punctual and professional at all times? Yes No

Comment

*Guides were conscious of health and safety at all times? *Guides were conscious of health and safety at all times? Yes No

Please comment either way...

*Guides consulted with the client/s about changes to the itinerary? (if there were any) *Guides consulted with the client/s about changes to the itinerary? (if there were any) Yes No No changes made

Comment

*Guides made you feel like it was ‘Your’ trip and you were important? *Guides made you feel like it was ‘Your’ trip and you were important? Yes No

Comment

*Guides were capable birders and able to show you what you wanted to see (within reason)? *Guides were capable birders and able to show you what you wanted to see (within reason)? Yes No

Comment

*Guides were patient and able to direct client/s quickly and easily to birds in view? *Guides were patient and able to direct client/s quickly and easily to birds in view? Yes No

Comment

*Guides were able to answer questions on New Zealand birds and birding in general? *Guides were able to answer questions on New Zealand birds and birding in general? Yes No

Comment

*The vehicle/boat used was comfortable and suitable for the tour undertaken? *The vehicle/boat used was comfortable and suitable for the tour undertaken? Yes No

Comment

*Were the distances travelled each day what you expected? *Were the distances travelled each day what you expected? Yes No

Comment

*Guides conduct whilst driving was sensible and clients felt safe at all times? *Guides conduct whilst driving was sensible and clients felt safe at all times? Yes No Not applicable, I did not travel with them as a passenger (eg. pelagic trip)

Comment

*The level of accommodation was what you expected? *The level of accommodation was what you expected? Yes No Not applicable, accommodation not included

*If no, were you given the opportunity to make changes to accommodation along the way? *If no, were you given the opportunity to make changes to accommodation along the way? Yes No

Comment

*Was the tour value for money? *Was the tour value for money? Yes No

Comment

*How did you find New Zealand day-to-day prices (food, fuel, accommodation)? *How did you find New Zealand day-to-day prices (food, fuel, accommodation)? Less expensive than expected More expensive than expected As expected

*Do you feel comfortable recommending Wrybill Birding Tours, NZ to other birders? *Do you feel comfortable recommending Wrybill Birding Tours, NZ to other birders? Yes No

Comment

General comments on the tour

*Would you like to write an endorsement for our website? *Would you like to write an endorsement for our website? Yes No

*Please write something you would be happy for us to share on our website...

If you enjoyed travelling New Zealand with us, and seeing our fantastic birdlife, please recommend Wrybill Birding Tours, NZ to other birders! There is no better way to say thank you to us, than to tell other birders about what a great time you had with us!

We also have a TripAdvisor profile and you can post feedback and testimonials there.